USPS SSA Window Practice Exam

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What is package interception?

Stopping delivery to a PO Box
Recalling or redirecting a trackable package
Putting a hold on mail delivery
Rerouting regular mail to a new address

The correct answer is: Recalling or redirecting a trackable package

Package interception refers specifically to the process where a sender or recipient can recall or redirect a trackable package that is already in transit. This service allows for the modification of the delivery destination or the cancellation of delivery altogether, which can be crucial in situations where the package needs to be sent to a different address due to error, change of plans, or other unforeseen circumstances. The ability to intercept a package provides flexibility and control over the shipment, ensuring that the recipient gets the package at the correct location or can opt out of delivery if necessary. Understanding this functionality is essential for those working in mail processing and customer service roles within USPS, as they often need to assist customers in managing their package deliveries.