USPS SSA Window Practice Exam

What is a common calming phrase to use in customer service?

1. That's not my responsibility

2. Let me check for you

3. Good luck with that

4. I can't help you

The correct answer is: Let me check for you

A common calming phrase in customer service is "Let me check for you." This phrase demonstrates a willingness to assist the customer and shows that the representative is actively engaged in resolving the issue at hand. It conveys a sense of collaboration and reassurance, which can help calm a customer's concerns. By stating that the representative will check for information, it communicates that their inquiry is valued and will be addressed thoughtfully. This approach is beneficial in creating a positive environment, as it encourages trust and openness between the customer and service representative. When customers feel heard and understood, it can significantly reduce their frustration and anxiety. The other phrases do not promote a helpful or supportive interaction; instead, they either deflect accountability or may come off as dismissive.